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Customer Satisfaction Survey

Dear Customer

In line with our company policy of improving our service to our customers, our staff have worked hard to achieve the Quality Standard   ISO 9001:2008 and we are now proud to announce that we have achieved certification of the standard.

We as a company realise that our perception of the quality of our service is not always the same as our customer’s perception of our service and therefore we now need your help to let us know just how good our service really is.

Overleaf is a questionnaire which we would be grateful if you would complete and return to us marked for the attention of the Quality Manager.

We would like to assure you that all answers will be treated with the strictest of confidence.

Thank you for your assistance, the results will help us to improve our service to you, our valued customer.

Please enter marks out of 10 for each question

10 = First Class 5 = Average 0 = Very Poor

Telephone Manner

Customer Service

Product/Service

After Sales Service

THANK YOU!

For helping us to improve our service to you

We would welcome any comments you may wish to make about our product/service or any suggestions you may have.
If Yes, please enter your details below:
* All of the information given in this questionnaire is anonymous unless the above details are entered.